It’s unfortunate that this company is called melanin excellence because they display everything but excellence. their customer service is the worst. Whomever answer the phone needs to find a job she wants to do because it is obvious that she doesn’t want to do this one. she is rude, condescending, and nasty. she yells at patients trying to locate their ride because they’ve been waiting literally for hours. it’s as if she doesn’t realize she’s dealing with people who are experiencing ill health. if you want to miss your appointment, be stranded use this company, because this is what will happen
lee
July 24, 2025 at 10:39 amIt’s unfortunate that this company is called melanin excellence because they display everything but excellence. their customer service is the worst. Whomever answer the phone needs to find a job she wants to do because it is obvious that she doesn’t want to do this one. she is rude, condescending, and nasty. she yells at patients trying to locate their ride because they’ve been waiting literally for hours. it’s as if she doesn’t realize she’s dealing with people who are experiencing ill health. if you want to miss your appointment, be stranded use this company, because this is what will happen
Helpful Review