DOT Transportation Fleet: Their dispatchers and some drivers have the worst attitudes. They lack the ability to treat their riders with dignity and respect. They lack the ability to engage in a non. Confrontational manner. They talk to riders in a condescending manner. They don't take accountability for their actions. The company is constantly understaffed due to their low salary. Employees definitely act their wage. They need to allocate resources to train their employees to engage with riders with disabilities. Alvin Moore is rude, will talk over me and refuse to provide vehicle information or ETA. Talks to me in a condescending manner and will constantly hang up mid conversation. It's like dealing with a class of 1st graders who constantly have tantrums. Management has no interest in correcting their customer service they are just there to attempt to do their job. Only there for their paycheck.
Update 7/10/24
I have been stranded every evening trip 12:30 am because the staff habitually and carelessly schedules my trips wrong with UZURV . They are irresponsible and lack integrity or professionalism to fulfill their contract with DOT.
They never show up for any of the orders placed through logisticare. They have been doing this to me since the fall of last year. They automatically accept orders and then they never tell anyone that they refused the order after the pick up time had already elapsed. They also use the same technique whenever the trip involved is greater than a certain number of miles so they only want very short trips.
I always have had good service but, I have not been able to get metro access to take me to church on Sundays.
It has been rezoned? I do know people go there, but whenever I try to make arrangements........it says it is out of area. Its Fairfaxcounty...........where I live.
No Service in Centreville, or Chantilly on Sundays?
I hope this changes with the new contract taking over.
Thank you
Fran Berkery
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Jazmin Martinez
9 months agoDOT Transportation Fleet: Their dispatchers and some drivers have the worst attitudes. They lack the ability to treat their riders with dignity and respect. They lack the ability to engage in a non. Confrontational manner. They talk to riders in a condescending manner. They don't take accountability for their actions. The company is constantly understaffed due to their low salary. Employees definitely act their wage. They need to allocate resources to train their employees to engage with riders with disabilities. Alvin Moore is rude, will talk over me and refuse to provide vehicle information or ETA. Talks to me in a condescending manner and will constantly hang up mid conversation. It's like dealing with a class of 1st graders who constantly have tantrums. Management has no interest in correcting their customer service they are just there to attempt to do their job. Only there for their paycheck. Update 7/10/24 I have been stranded every evening trip 12:30 am because the staff habitually and carelessly schedules my trips wrong with UZURV . They are irresponsible and lack integrity or professionalism to fulfill their contract with DOT.
cormack Thomson
4 years agoThey never show up for any of the orders placed through logisticare. They have been doing this to me since the fall of last year. They automatically accept orders and then they never tell anyone that they refused the order after the pick up time had already elapsed. They also use the same technique whenever the trip involved is greater than a certain number of miles so they only want very short trips.
Frances Berkery
12 years agoI always have had good service but, I have not been able to get metro access to take me to church on Sundays. It has been rezoned? I do know people go there, but whenever I try to make arrangements........it says it is out of area. Its Fairfaxcounty...........where I live. No Service in Centreville, or Chantilly on Sundays? I hope this changes with the new contract taking over. Thank you Fran Berkery
Robyn Stewart
a year agoVery reliable, safety conscious and professional staff of drivers. I highly recommend them.
Jamial Cunningham
a year agoMy wife, because of this place, is always late for her appointments, something drastic has 2b implemented, they need GUIDANCE