LifeCare Medical Transports

I was supposed to be picked up at 8pm to be taken to a rehab place. The hospital staff rushed me to be ready on time for them. They never came at 8 so at 8:30 I called and they said they would pick me up at 10pm. That was unexceptional! I had just had a heart attack had 3 bypass surgery. I am in a lot of pain. They claim to be compassionate and caring towards your family member. There has to be a better company out there. This company has a lot of bad complaints and the hospital hired them? I’m thinking they need to hire someone to look into a company they are willing to hired to care for their patients. Paying a company top dollar to treat there patients like 2nd class citizens is unacceptable! Get with it and hire a company that values the business it serves.

I was transported to Henrico Doctors Hospital on July 3rd 2025 from Spotsylvania Regional Hospital by Caitlin and Marissa. I would give you 10 stars for the care and courtesy you showed me. You were with me every minute. I can't thank you enough. I was in a life threatening situation but I am home now and recovering.

In my experience, this is an unreliable business. My father is in a rehabilitation facility and was scheduled to be transported by Lifecare for a follow-up appointment with his surgeon. The appointment was made several days in advance but on the morning of the appointment LifeCare called the rehabilitation facility cancelling transport because they didn’t have a driver available. I then called to confirm this information and was given a completely different reason for the cancellation. Lifecare said that they do not accept Medicare, GEHA, and Tri-care for life to cover the cost of medical transport. My opinion is that if a “medical transfer” company doesn’t have available drivers or take insurance you should probably not waste your time with them unless you’re prepared to make last minute arrangements for your loved ones transportation. Very disappointing and dissatisfied.

I see mixed reviews here but I have to say we had an amazingly positive experience. Ralph in the Fredericksburg dispatch center was INCREDIBLY kind when we had a horrible situation with a memorycare in Williamsburg that denied my mother her hospice prescribed comfort care and tried to slow roll us at every turn when we wanted her discharged--just because the memory care director is petty and cruel. Ralph saved the day and worked the phones to help me with every transport-related curveball the memory care and executive director tried to throw our way. On Christmas Eve, no less. (The memory care director was literally wearing light up reindeer antlers when she told me she refused to whisper in my dying mother's hospital room when I explained that that was necessary because the noise agitated my mother--and this facility refused to administer my mother's anti-agitants. The memory care director pursed her lips and said "No. I can't whisper." Christmas spirit indeed.) I nearly cried I was so grateful to Ralph for getting my mother away from these people. He reworked the transport team and schedule several times and then made sure we got Courtney as our lead EMT and boy was she AWESOME. Yes, the other two EMTs were not at all personable or even really verbally responsive. Yes the truck would not stop making concerning beeping noises the whole ride, BUT Courtney refused to leave our side while the memory care director and executive director played games, hoping the ambulance team would desert us while they pretended they didn't know what their own discharge procedures were. Courtney was AMAZING. So, if you can talk to Ralph, I believe he will do all he can to help you. He is a truly good human being. He was even concerned about my family after the transport because we had been through so much. Amazing. And if you're in Williamsburg and you get Courtney, you are in excellent hands.

Awful company all around. Medical transport team was uncaring at best. Billing team proved to be even worse to deal with. Awful company and would not recommend to anyone.