Modivcare Business Office – Virginia

I wish I could give zero stars (nobody reply to me about how your sorry )this is the most unprofessional company I’ve EVER Encountered I was asked by driver if I was married had to wait 30 to 40 mins pick up even though policy says allow driver 15 mins from pick up time an made to walk from parking lot with two bags a car seat stroller an a 2 year old who likes to elope instead of being dropped off in front of the building I have phone recordings of just how unprofessional these people are considering on taking to media so we can shed some light. The company will cancel trip if you talk to them upset they will send you on a run around an not answer calls it’s ABSOLUTELY Disgusting.

If I could give -00000.001 TRUST ME, I most certainly would. This place had our patient waiting at our practice for 3 hours and 13 minutes. I called and was first hung up on by the lovely, "Mark"...called back, and he pretended not to have hung up on me. I told him where I was calling from and the situation. He LIED and told me "his driver was on a high speed chase by the police and flew out of the car and was ran over." :/ ...EVEN IF this Did happen. Ummm...call us, maybe? Send another driver? A telegram? A tik tok message. SOMETHING. ... Mark did not seem to have any compassion for our handicap patient sitting in the lobby for 3 hours. We ended up calling our pt's caregiver, who then sent a uber to pick him up. Moral of this post, DO NOT HIRE THIS COMPANY!!!!

They try to talk you into driving for reimbursement. Well.. here's my experience. Countless hours on the phone being sent from one place to another. Having me re-submit forms MULTIPLE times, including receipts for lodging, and food. Send you a "debit" card to activate with no activation code enclosed..so it's worthless. Plus, setting it up was a horrific mess. Do yourself a favor...have them book your trip and send a cab. Also, have them book your hotel directly, and pay for it. I WILL NEVER use my personal vehicle to drive a family member again for reimbursement from this so called transportation company.

This is the worse company that I ever had to deal with working in healthcare. You can not get a ride for a patient no matter how many times you call or fax in the form. So RIDUCLIOUS for patients trying to get to mental health care. I have been on the phone more then 10 times trying to figure out a ride for a patient and they can't get it right having the patient for days for pick up that we aren't even open. Don't use them EVER!! NEVER SEE ANYTHING LIKE IT IN HEALTHCARE! If I can give a negative star I would. Poor patients can't get any help!

The entire company is nothing but a bunch of liars... I have actual documentation of where I've only used this company for 1 trip and when I tried to set up a 2nd trip I was 1st told it was out of range which I knew was a lie because it was to the exact same place as before.. Then I was told that I had exceeded my trip count limit of 48... I wonder if the owner would like to see the actual documentation I have showing that I've only used their services a total of 1 time. IF YOU ARE LOOKING FOR A TRUSTWORTHY SERVICES I WOULDN'T LOOK HERE... Apoorva actually provided the most DESPICABLE service I've ever received.