Nimos is the best! I've used their transportation services for 2 years. They have always been on time. Nimos transportation services are always Very Professional. They care about the clients. Shady is a awesome guy. And my driver Sana was above and beyond hospitable to me
I had a scheduled surgery they were supposed to transport me to. I woke up at 4 AM to a missed call and missed text from 1:12 AM. Mind you, there was no way for me to be up at that time of morning when I needed to be up at 4 AM to get ready. I texted the driver/company and they never did respond openly, yet “read” showed for each message. He/she finally texted back the crossed fingers emoji after I asked if they would be there on time. I texted them again regarding the crossed fingers… still no open response. I contacted Sentara for assistance. They called with no answer in which the company itself may not have been open, however, that driver's obligation was still there. I don't care what experience someone else had, I'm speaking on mine and I'm not done speaking on it by any means. I called the driver's phone and was sent straight to voicemail. My experience is very unprofessional and a reckless disregard for the next person. I would not recommend them at all and will have them put as a no ride for my children and myself. I don't normally do transportation, but it was surgery so I couldn't drive myself. A first impression is a lasting impression. Summing it up, verification should have taken place yesterday. I have the feeling this driver wasn't showing up either way.
My sister has been using Nimos for several months and we are so happy when Sama picks her up. She is caring and very nice. Always pleasant and friendly.
Our driver today was David Smith. His service was sincerely above & beyond my expectations. His driving skills gwere beyond reproach in every way. We'd been at Ronald McDonald House for a week so my daughter could receive hospital care.
We were tired, strung out and weary. David's understanding/
compassionate approach immediately put us at ease. He was genuinely upbeat w/o going overboard and I enjoyed the casual conversation while my daughter slept in the back. We use Medicaid transportation quite a bit and it's rare to experience the level of service David provided. I wish all of our trips could be like today!
I even called the owner of the company, Shady Kessam, to share our gratitude for the service and to make sure David received the Kudos he deserves. Shady assured me that all of his drivers are of the same high caliber as David. I honestly find that hard to believe, lol, but if so, he's fortunate to have hired such a reliable crew. I highly recommend Nimos Transportation but will still request David to be our driver if possible in the future
I think Shady would be hard pressed to match David's integrity, professionalism & engaging customer service!
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Nacol
4 months agoNimos is the best! I've used their transportation services for 2 years. They have always been on time. Nimos transportation services are always Very Professional. They care about the clients. Shady is a awesome guy. And my driver Sana was above and beyond hospitable to me
Crystalline Robinson
2 months agoI had a scheduled surgery they were supposed to transport me to. I woke up at 4 AM to a missed call and missed text from 1:12 AM. Mind you, there was no way for me to be up at that time of morning when I needed to be up at 4 AM to get ready. I texted the driver/company and they never did respond openly, yet “read” showed for each message. He/she finally texted back the crossed fingers emoji after I asked if they would be there on time. I texted them again regarding the crossed fingers… still no open response. I contacted Sentara for assistance. They called with no answer in which the company itself may not have been open, however, that driver's obligation was still there. I don't care what experience someone else had, I'm speaking on mine and I'm not done speaking on it by any means. I called the driver's phone and was sent straight to voicemail. My experience is very unprofessional and a reckless disregard for the next person. I would not recommend them at all and will have them put as a no ride for my children and myself. I don't normally do transportation, but it was surgery so I couldn't drive myself. A first impression is a lasting impression. Summing it up, verification should have taken place yesterday. I have the feeling this driver wasn't showing up either way.
Terrance
7 months agoSana is a very good , safe , and responsible driver that is always on time. Sana is very nice and friendly.. Sana also takes her job very serious.
Jimmy Barlow
9 months agoMy sister has been using Nimos for several months and we are so happy when Sama picks her up. She is caring and very nice. Always pleasant and friendly.
Marianne Kibler
a year agoOur driver today was David Smith. His service was sincerely above & beyond my expectations. His driving skills gwere beyond reproach in every way. We'd been at Ronald McDonald House for a week so my daughter could receive hospital care. We were tired, strung out and weary. David's understanding/ compassionate approach immediately put us at ease. He was genuinely upbeat w/o going overboard and I enjoyed the casual conversation while my daughter slept in the back. We use Medicaid transportation quite a bit and it's rare to experience the level of service David provided. I wish all of our trips could be like today! I even called the owner of the company, Shady Kessam, to share our gratitude for the service and to make sure David received the Kudos he deserves. Shady assured me that all of his drivers are of the same high caliber as David. I honestly find that hard to believe, lol, but if so, he's fortunate to have hired such a reliable crew. I highly recommend Nimos Transportation but will still request David to be our driver if possible in the future I think Shady would be hard pressed to match David's integrity, professionalism & engaging customer service!