The two gentlemen who came to transport my husband out of Potomac Falls Skilled Nursing Facility were wonderful 🌟🌟🌟🌟🌟They were helpful, kind, gentle when moving my husband, and were right on time! I will use & I will recommend your service to my neighbors, friends, and family. Awesome service from scheduling, pick up, and delivery ☺️Thank you ALL🩷
I’m going to make this very clear - this transportation service is incredibly unsafe for young children to use. Avoid at all costs and look elsewhere. I warn you as a parent.
I booked a transfer for my one-year child in a bodycast to go to the orthopedic office. I told the person booking the appointment that we specifically needed a stretcher because he is a one year old child in a bodycast.
To their credit, they came early with a stretcher, but the stretcher was adult size with no extra straps to secure young children. His body did not fit so he was very loosely secured. Also, it was 85 degrees and the stretcher was very hot and the back of the van had no A/C, which my wife didn’t realize until they started driving. My child was overheated and screaming. My wife immediately got him out as soon as they arrived.
When I called to discuss these safety concerns and ask for a refund, the person who booked the appointment said i never told her he had special needs (yet also confirmed that i told her he was a one year old child in a bodycast who needed a stretcher). I asked if she could play the recording of the phone call but she conveniently said it wasn’t recorded because it was the weekend (what…?). They then refused to refund our money and said we shouldn’t have gone in the transport if we felt unsafe. Wow, just wow. You want us to call 911 so we can make our appointment? Should we arrange another transport with a stretcher to arrive within 30 minutes? Unbelievable and unprofessional.
This is your warning. Avoid.
If I could give zero stars I would. My client and I were being transported to a doctors appointment, Van driver didn’t speak much English and that’s not the big issue that’s fine and dandy but his temp gage was all the way hot van was smoking like crazy from engine and exhaust, left us locked in the car while he ran in the store then went Down 81 at 30 mph almost got us hit, we told him multiple times to pull the hell over and he didn’t understand us!!! Eventually he got off 81 and he pulled over at a gas station because of the smoke, he had us locked in I had to climb though the van to get my clients door open unstrap her wheelchair and get her out because he was more worried about the vehicle then our safety!!!! Then when we called they wanted us to wait on the side of the road for 4 HOURS to get another vehicle. Luckily our county has a bus we were able to catch back home. The van number was 16 but DO NOT USE THE COMPANY!!!
AMAZING SERVICE! I'd had nothing but problems w wheelchair transportation as I use it 6 to 7 days a week for the past 4 yrs UNTIL ROYAL picked up my standing order. They have NEVER let me down. Always on time, very helpful, courteous, and always willing to go the extra mile for me. No other transportation provider can compete! 10 OUT OF 5 STARS!
Super shady. I told them that we would not be using their services and yet they refuse to cancel the trips scheduled with them. They claim I don’t know how the process works but I’ve used similar services with the same portal before and the transportation companies are able to initiate a cancellation of a trip when requested by the member. It’s been done plenty of times before including canceling multiple months of trips just like what should have been done yesterday. Smells like fraud to me but according to them in too stupid to understand that.
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Julie Whitman
a month agoThe two gentlemen who came to transport my husband out of Potomac Falls Skilled Nursing Facility were wonderful 🌟🌟🌟🌟🌟They were helpful, kind, gentle when moving my husband, and were right on time! I will use & I will recommend your service to my neighbors, friends, and family. Awesome service from scheduling, pick up, and delivery ☺️Thank you ALL🩷
Benjamin Gurrentz
5 months agoI’m going to make this very clear - this transportation service is incredibly unsafe for young children to use. Avoid at all costs and look elsewhere. I warn you as a parent. I booked a transfer for my one-year child in a bodycast to go to the orthopedic office. I told the person booking the appointment that we specifically needed a stretcher because he is a one year old child in a bodycast. To their credit, they came early with a stretcher, but the stretcher was adult size with no extra straps to secure young children. His body did not fit so he was very loosely secured. Also, it was 85 degrees and the stretcher was very hot and the back of the van had no A/C, which my wife didn’t realize until they started driving. My child was overheated and screaming. My wife immediately got him out as soon as they arrived. When I called to discuss these safety concerns and ask for a refund, the person who booked the appointment said i never told her he had special needs (yet also confirmed that i told her he was a one year old child in a bodycast who needed a stretcher). I asked if she could play the recording of the phone call but she conveniently said it wasn’t recorded because it was the weekend (what…?). They then refused to refund our money and said we shouldn’t have gone in the transport if we felt unsafe. Wow, just wow. You want us to call 911 so we can make our appointment? Should we arrange another transport with a stretcher to arrive within 30 minutes? Unbelievable and unprofessional. This is your warning. Avoid.
Selena Lear
a month agoIf I could give zero stars I would. My client and I were being transported to a doctors appointment, Van driver didn’t speak much English and that’s not the big issue that’s fine and dandy but his temp gage was all the way hot van was smoking like crazy from engine and exhaust, left us locked in the car while he ran in the store then went Down 81 at 30 mph almost got us hit, we told him multiple times to pull the hell over and he didn’t understand us!!! Eventually he got off 81 and he pulled over at a gas station because of the smoke, he had us locked in I had to climb though the van to get my clients door open unstrap her wheelchair and get her out because he was more worried about the vehicle then our safety!!!! Then when we called they wanted us to wait on the side of the road for 4 HOURS to get another vehicle. Luckily our county has a bus we were able to catch back home. The van number was 16 but DO NOT USE THE COMPANY!!!
Colleen Roach
5 months agoAMAZING SERVICE! I'd had nothing but problems w wheelchair transportation as I use it 6 to 7 days a week for the past 4 yrs UNTIL ROYAL picked up my standing order. They have NEVER let me down. Always on time, very helpful, courteous, and always willing to go the extra mile for me. No other transportation provider can compete! 10 OUT OF 5 STARS!
Crystal Sogno
3 months agoSuper shady. I told them that we would not be using their services and yet they refuse to cancel the trips scheduled with them. They claim I don’t know how the process works but I’ve used similar services with the same portal before and the transportation companies are able to initiate a cancellation of a trip when requested by the member. It’s been done plenty of times before including canceling multiple months of trips just like what should have been done yesterday. Smells like fraud to me but according to them in too stupid to understand that.